Customer Care Dispatch LAR&C Agent

Carestream Health Inc.

Innovation that sparks imagination. Continue on to your next challenge with us.

Carestream values all employees and presents opportunities for people who have demonstrated the company values and desire to make a positive impact. Apply to a position or refer someone.

Customer Care Dispatch LARC Agent

The Customer Care Dispatch (CCD) LARC Agent plays a fundamental role in providing basic services to Carestream customers through phone, email, or the company's systems. The position involves written and/or verbal communication among employees, partners, agents, or customers using the assigned application according to the country. Escalations are also created for customers with questions about overdue accounts.

Responsibilities Customer Care via Phone and Email:

• Provide support to external and internal customers by reporting issues related to their radiographic equipment, answering account inquiries through email, phone, or other electronic means.
• Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines.
• Input customer, account, or equipment data into our system (C4C).
• Create, document, assign, and follow up on service reports for internal and external customers.
• Provide real-time internal customer support via Teams.
• Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers.

Back Office:

• Efficiently manage multiple activities or tasks.
• Respond to inquiries about the status of service calls, accounts, or equipment.
• Thoroughly follow up on cases opened by R0 agents until closure is achieved.
• Process charcoal filter orders for printers for Peru and Mexico clients under coverage.

Customer Equipment and Service Account Management:

• Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment.
• Explain in detail the "Dispatch" process for customer equipment or service account claims.

Required Skills (skills, experience, and education)

• Spanish 100% (Spoken and written), Portuguese and English 90% (Spoken and written)
• Preparatory or Bachelor's degree completed/Intern
• Strong communication skills, ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy in documentation and data management
• Proactive problem-solving skills and customer service orientation

Desired Skills (desired skills, experience and education):

• 1 year of experience in customer service. Service-oriented attitude.
• Proficiency in relevant software and tools for service report management and data processing (Outlook, C4C, SAP, Office)

Innovation that sparks imagination. Continue on to your next challenge with us. 

Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.  

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals!